Privacy Policy

Last Updated: July 2025
Vessel Men’s Health LLC
201 W Broad Street, Boise, ID 83702
Phone: (208) 866-1402
Email: info@vesselmenshealth.com

At Vessel Men’s Health LLC (“Vessel Men’s Health,” “we,” “us,” or “our”), we are committed to protecting your privacy and the confidentiality of your personal and health-related information. As a HIPAA-covered entity, we comply with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and all applicable state and federal privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, client portal, telehealth systems, mobile applications, in-person services, or other communication channels we provide.

This Policy applies to all users, including patients, clients, customers, and visitors who engage with Vessel Men’s Health in any capacity—whether seeking health optimization services, purchasing wellness products, or accessing educational content through our platform. By using our services or accessing our digital properties, you consent to the practices outlined in this Privacy Policy.

Information We Collect

We collect personal information through a variety of means, including when you submit forms on our website, schedule appointments, interact with our staff, create a client portal account, complete a medical intake, participate in consultations, make purchases, or communicate with us by phone, email, or chat. The information we collect may include your name, contact details, demographic data, date of birth, payment information, login credentials, and other identifying details.

In the course of providing healthcare services, we may also collect sensitive health-related information—such as your symptoms, medical history, current medications, diagnostic test results, hormone levels, biometric data, and treatment preferences. This health information is classified as Protected Health Information (“PHI”) and is governed by HIPAA regulations. Any information we collect that falls under the definition of PHI is stored, transmitted, and used in accordance with strict security standards and regulatory safeguards.

In addition to information you provide directly, we may automatically collect certain data through cookies, tracking pixels, mobile device identifiers, and similar technologies. This data may include your IP address, browser type, device specifications, geolocation, and behavioral usage patterns on our website and digital platforms. These tools help us improve user experience, troubleshoot performance, analyze trends, and deliver relevant content or advertisements. You may disable cookies in your browser settings, although this may affect site functionality.

Use of Your Information

We use your information for a variety of business, clinical, and operational purposes. These include providing medical and wellness services, facilitating telehealth consultations, processing payments, scheduling appointments, managing your account, communicating treatment recommendations, coordinating laboratory tests or prescriptions, shipping products, and offering customer support. Additionally, we may use your information to enhance our digital experience, develop new offerings, conduct quality assurance activities, and fulfill our legal obligations.

For marketing purposes, we may use your information to send you educational content, promotional offers, newsletters, or event notifications by email or SMS. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in those messages. Please note that you will continue to receive transactional or legally required notifications, such as appointment reminders or updates related to your care.

HIPAA Compliance and Protection of Health Information

As a HIPAA-covered entity, we maintain the privacy and security of your PHI in accordance with all applicable laws. PHI may be used or disclosed for treatment, payment, and healthcare operations without additional written authorization. This includes communicating with your healthcare providers, ordering labs, coordinating pharmacy services, billing, and conducting quality improvement initiatives.

We do not use or disclose your PHI for purposes beyond treatment, payment, or operations without your explicit written consent, unless otherwise permitted or required by law. We implement administrative, physical, and technical safeguards to prevent unauthorized access, use, or disclosure of PHI. These include encrypted data storage, access controls, secure messaging systems, and HIPAA-compliant telehealth infrastructure.

In certain circumstances, we may be required to disclose your information without your authorization. These may include public health activities, legal proceedings, law enforcement requests, or when necessary to prevent a serious threat to health or safety. All such disclosures are limited to the minimum information necessary and are documented in accordance with HIPAA standards.

Disclosure of Personal Information

We may share your information with trusted third-party service providers who perform functions on our behalf. These include electronic health record systems, laboratory vendors, pharmacies, telehealth platforms, payment processors, IT support providers, and marketing service companies. All such parties are bound by contractual obligations to protect your information and are either HIPAA-covered entities themselves or business associates operating under Business Associate Agreements (BAAs).

In the event of a business transfer, merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the protections described in this Policy. We do not sell your personal information or PHI to third parties.

Your Rights

As a patient or client, you have rights under HIPAA and applicable privacy laws regarding your personal information and health records. These rights include the ability to request access to your information, obtain a copy of your medical records, correct inaccuracies, restrict certain uses or disclosures, revoke authorizations, request an accounting of disclosures, and file a complaint if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the contact details provided at the end of this Policy. We may require you to verify your identity before processing your request.

Data Retention and Security

We retain your information only as long as necessary to fulfill the purposes described in this Policy, to provide ongoing care, and to comply with legal, regulatory, or contractual requirements. We follow strict data retention schedules and secure disposal procedures when information is no longer needed.

While we take robust steps to secure your information, no system is completely immune from risk. We encourage you to use strong passwords, protect your login credentials, and notify us immediately if you believe your account has been compromised.

Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect or maintain personal or health information from individuals under 18 without verified parental or guardian consent. If you are the parent or guardian of a child who has interacted with our services, please contact us immediately to review or delete any associated data.

Third-Party Links and Integrations

Our website and digital services may contain links to external websites or integrations with third-party platforms. We are not responsible for the privacy practices or content of those external services. We encourage you to review the privacy policies of any third-party services before engaging with them.

International Use and Data Transfers

Although Vessel Men’s Health is based in the United States, some of our service providers may operate in other jurisdictions. If you are accessing our services from outside the U.S., please note that your information may be transferred to and processed in the United States, where privacy laws may differ. We take steps to ensure that such transfers comply with applicable international privacy standards.

Changes to This Privacy Policy

We reserve the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and may notify you through email or other direct communication. Your continued use of our services following any updates constitutes your acceptance of the revised Policy.

Contact Us

If you have any questions about this Privacy Policy, your privacy rights, or how your information is used, you may contact us at:

Vessel Men’s Health LLC
201 W Broad Street
Boise, ID 83702
Phone: (208) 866-1402
Email: info@vesselmenshealth.com

We are committed to protecting your information and maintaining transparency in how we handle your data. Thank you for trusting Vessel Men’s Health with your care and wellness.

 

Terms of Service

Effective Date: July 16, 2025
Vessel Men’s Health LLC
201 W Broad Street, Boise, ID 83702
Email: info@vesselmenshealth.com

These Terms of Service ("Terms") govern your use of all online interfaces, websites, mobile applications, services, and products (collectively, the “Platform”) provided by Vessel Men’s Health LLC, a Wyoming limited liability company headquartered at 201 W Broad Street, Boise, ID 83702 ("Vessel Men’s Health," "we," "our," or "us"). By accessing or using our Platform, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, please do not use our Platform or Services.

Privacy Practices

Your use of the Platform is subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal information, including protected health information (PHI) under HIPAA. As a HIPAA-covered entity, we are committed to safeguarding your data in accordance with all applicable federal and state privacy laws.

Services Provided

Vessel Men’s Health provides access to wellness and medical services, including but not limited to hormone optimization, weight loss support, peptide therapy, lab testing, diagnostics, and telehealth consultations. All medical services are delivered by licensed healthcare professionals (“Providers”) engaged either directly by or affiliated with Vessel Men’s Health.

Not for Emergency Use

The services offered through our Platform are not intended for use during medical emergencies. If you are experiencing a medical emergency, call 911 or seek emergency care immediately.

No Primary Care Relationship

Vessel Men’s Health does not function as a primary care provider. We encourage you to maintain a relationship with a primary care physician (PCP). You are responsible for sharing treatment information from Vessel with your PCP or any specialist involved in your care.

Lab Orders and Prescription Policy

Providers may order laboratory tests or write prescriptions when deemed clinically appropriate. By using our services, you authorize your Provider to order labs and receive results from third-party laboratories. Prescriptions are issued only when medically indicated and are subject to the Provider’s professional discretion and applicable state and federal regulations. All prescriptions are for personal use only.

Payments, Refunds, and Insurance

Vessel Men’s Health operates on a self-pay basis. You are responsible for all fees related to services and products unless otherwise stated in writing. Refunds are available for services not yet rendered. Product returns are accepted within seven (7) days if unopened and in original condition. We do not file insurance claims or guarantee reimbursement. However, you may request an itemized receipt to submit to your insurance provider or use with an HSA/FSA account.

Account Security

You agree to provide accurate and complete information when creating an account and to maintain the confidentiality of your login credentials. You are solely responsible for any activity conducted under your account.

Prohibited Uses

You agree not to use the Platform for any unlawful or prohibited purpose, including but not limited to attempting unauthorized access to our systems, using automated bots or scrapers, or posting or transmitting any defamatory, harmful, or infringing content. We reserve the right to suspend or terminate access for violations of these Terms.

Intellectual Property

All content on the Platform—including text, graphics, videos, images, logos, and code—is the property of Vessel Men’s Health or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or exploit any content without prior written permission.

Electronic Communications

By using our services, you consent to receive communications from us electronically, including via email, SMS, and through your account. You may opt out of promotional messages, but we may still send you necessary transactional or legal communications.

Arbitration Agreement

Any disputes or claims arising from your use of the Platform or these Terms shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules. Arbitration shall be conducted in Ada County, Idaho, unless the parties agree otherwise. By accepting these Terms, you waive the right to pursue claims in court or as part of a class action. This arbitration agreement is governed by the Federal Arbitration Act.

Disclaimers and Limitation of Liability

Our services are provided “as is” and without warranties of any kind, either express or implied. Vessel Men’s Health does not guarantee the outcome, availability, or effectiveness of any treatment or product. To the fullest extent permitted by law, our liability to you shall not exceed five hundred dollars ($500) in aggregate for any claims related to your use of the Platform or services.

Indemnification

You agree to indemnify, defend, and hold harmless Vessel Men’s Health and its affiliates, Providers, officers, directors, and employees from any claims, liabilities, damages, or expenses arising from your use of the Platform, violation of these Terms, or infringement of any rights of a third party.

Modifications

We reserve the right to update or revise these Terms at any time. Changes will be posted on our website, and continued use of the Platform after any updates constitutes acceptance of the revised Terms. The most current version will always be available on our site.

Contact Us

If you have questions about these Terms, please contact us at:

Vessel Men’s Health LLC
201 W Broad Street
Boise, ID 83702
Email: info@vesselmenshealth.com